(Category) UNE Callista Online - FAQ
(unelogo.gif) Back to the UNE Home Page



Welcome to the University of New England's Callista Online FAQ

By using the search feature or by browsing through the different categories you should be able to find an answer to some of the most common problems.

***If there are any suggestions about any other info that you would like to see available please feel free to let us know.***



(Category) UNESIS - U.N.E. Student Information System
[New Answer in "UNE Callista Online - FAQ"]
(Category) (Category) UNE Callista Online - FAQ :
UNESIS - U.N.E. Student Information System
Welcome to the Frequently Asked Question (FAQ) section of the UNESIS website. This will be updated regularly by the IT Helpdesk and UNESIS System Support Team in response to your questions about the new Callista student information system.

The University of New England Student Information System
(Answer) What is "Jinitiator" and why do I need it?
(Answer) When I go to the Callista Homepage, nothing happens. All I get is a blank screen.
(Answer) What software do I need to access Callista?
(Answer) How do I request access to Callista?
(Answer) I have forgotten my login details. Who do I call?
(Answer) Where can I get training for Callista?
(Answer) Will we need to update our operating system or browser to access?
(Answer) Is there any truth to rumours that Callista won't work on Macs?
(Answer) Why are we moving away from Banner?
(Answer) Will users that haven't had direct access to Banner be able to access Callista?
(Answer) When I save report files on Mac OSX, they open in SPSS and not in Excel
(Answer) Screen Resolution on Macs and PCs - the text of Callista is too small
(Answer) Test your "Jinitiator" installation
(Answer) Can I create a short cut on my desktop for UNESIS?
(Answer) I can't find the course that I am looking for in ADMF3000 / 1200
(Answer) I'm having trouble printing reports
(Answer) Printing address labels for a class list
(Answer) I looked up an address for one of our students and the system didn't have one. How many more students will have the same problem?
(Answer) Where can I access an academic transcript for a student?
(Answer) The system is slow, or freezes or logs me out periodically. Why?
(Answer) Can I run a list of students by degree/award?
(Answer) Where can I find supervisor details for post-graduate students?
(Answer) I can't record receipt and dispatch of assignments in Callista.
(Answer) Class lists do not show the number of students who have withdrawn. Also, there are no email and phone numbers available on class lists.
(Answer) I am having trouble searching for students on the Inquiry Form when I don't know their student ID no.
(Answer) We need a list of screen codes ie. old Banner ZSRINT, ZSREPRT
(Answer) Are Residential School log on sheets available?
(Answer) Can I run a geographical unit list from Callista?
(Answer) To Print an Academic Report requires Acrobat 6.0.1 or higher
(Answer) After clicking the link on the UNESIS page the page remained a blank white
(Answer) Can I produce a student Academic History report for a single course attempt?
(Answer) I am a school administrative assistant and often need to view student academic notes, advanced standing details etc. Where can I find these in Callista?
[New Answer in "UNESIS - U.N.E. Student Information System"]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
What is "Jinitiator" and why do I need it?
JInitiator 1.3.1.18 is a small software plugin required on Windows computers to run Callista.

If you have administrator access to your system, this installation will happen the first time Callista is accessed. (A small icon will appear in the top left page of the screen, followed by a couple of installation prompts).

If you do not have admin rights, somebody needs to log in as an administrator and install jinitiator with admin rights

To install jinitiator:

  • Log on to the computer as Administrator (or ask the administrator to log on for you.
  • Go to the Unesis homepage at http://unesis.une.edu.au and click on the SISPROD link
  • Depending on their version, different prompts will come up - follow the prompts (i.e. hit INSTALL to start the installation, and then NEXT once or twice.
  • Once the installation is complete log off as administrator and back in as the normal user.
  • Go back to the UNESIS homepage and try your normal logon.

The plug-in is also available at our downloads page.

[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
When I go to the Callista Homepage, nothing happens. All I get is a blank screen.
In order to access Callista, you will need to have a small plug-in called Jinitiator. <p> For most users this will happen when they first logon to Callista. However, if you are NOT an administrator on your own computer, the software can not be installed automatically. <
[Append to This Answer]
helpdesk@une.edu.au
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
What software do I need to access Callista?
To access Callista you will need a Mac or a PC with the following specification: MAC SUPPORTED CONFIGURATION DETAILS:

200 Mhz PowerPC G3 or Higher running Mac OS X v 10.3.2 and Internet Explorer 5.2

PC SUPPORTED CONFIGURATION DETAILS:

Pentium 133 or Higher running either Windows 2000 or Windows XP and Internet Explorer 6.0

It is recommended that you have at least 128MB RAM for both Mac and PC, ideally 256MB.

NB. As the reports that Callista generates are often delivered as PDF attachments you will also require Adobe Acrobat Reader, which is available from our Software Downloads page.

[Append to This Answer]
helpdesk@une.edu.au
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
How do I request access to Callista?
If you have not already requested access to UNESIS please click here and complete the form. The UNESIS team will send you the details by return email.

When you receive your UNESIS username and password you can access the System by clicking here

[Append to This Answer]
helpdesk@une.edu.au
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
I have forgotten my login details. Who do I call?
Please call the Helpdesk on x5000 or email us at helpdesk@une.edu.au.
[Append to This Answer]
helpdesk@une.edu.au
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Where can I get training for Callista?
Online Training is available for all users at the ODU website. You can also contact Anthony Rologas (UNESIS Communications and Change Manager) on x3606 to discuss your specific training needs.
[Append to This Answer]
helpdesk@une.edu.au
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Will we need to update our operating system or browser to access?
Yes, you may need to upgrade your OS or browser to use Callista. See the FAQ 'What software do I need to access Callista?'
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Is there any truth to rumours that Callista won't work on Macs?
No. Callista is certified to work on Macs (OS10) running Internet Explorer. Mac users should have no trouble accessing the new system, provided their system meets the minimum requirements.
[Append to This Answer]
helpdesk@une.edu.au
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Why are we moving away from Banner?
Banner was a good system but over the past few years it has become increasingly expensive to keep it running. Because Banner is an American system, developers at UNE have had to constantly modify it to satisfy the demands of an Australian university. Banner has no capacity to deal with new Australian government reporting requirements introduced under HEIMS. Callista, on the other hand, is a world-class Australian system already in use at eleven other Australian universities. Callista is working together with UNE and other Australian universities to implement the HEIMS requirements. We were extremely thorough in our selection process and have no doubt that Callista is the right system for UNE.
[Append to This Answer]
helpdesk@une.edu.au
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Will users that haven't had direct access to Banner be able to access Callista?
Yes, there is no reason why anyone who needs view-only access to Callista shouldn't have it. See the FAQ 'How do I request access to Callista?'
[Append to This Answer]
helpdesk@une.edu.au
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
When I save report files on Mac OSX, they open in SPSS and not in Excel
When you view or download classlist and other report files on a Mac and have SPSS installed, the output file opens in SPSS and not Excel.
The reason for this is that SPSS "highjacks" .csv files and open them instead of opening them in Microsoft Excel.
To change this: 1) carry out the download as normal and save the file but do not open the file when prompted by the application 2) then highlight the file and click File, Get Info from the main system menu 3) then choose Excel from the Open With menu 4) click Change All (to ensure .csv's are always opened with Excel)
This will ensure that in the future all .csv files are openened in Excel
[Append to This Answer]
helpdesk@une.edu.au
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Screen Resolution on Macs and PCs - the text of Callista is too small
Unfortunately it is not possible to make the text bigger in Callista. To change the size of text in Callista, you will need to change the screen resolution of your Mac or PC.
On a PC this is done in START - CONTROL PANELS - DISPLAY and on a Mac you will need to do to APPLE MENU - SYSTEM PREFERENCES - DISPLAY.
Reduce the resolution of your screen (i.e. if it is set to 1024x728, set it to the next lower of 800x600). Apply the changes. Everything will look bigger now, including Callista.
You may need to select different resolutions until you find one that is suitable for Callista and your other work.

[Append to This Answer]
helpdesk@une.edu.au
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Test your "Jinitiator" installation



Clicking the link below should load a test form successfully. If it doesn't then check you Jinitiator version.

http://unesis.une.edu.au:7100/forms90/SISPROD?config=callista&form=test.fmx


helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Can I create a short cut on my desktop for UNESIS?
Callista is a web based application which you can access via a link on the UNESIS home page (http://unesis.une.edu.au). You can save the url as a favourite in your web browser and simply open the application using the favourite.
Or to create a shortcut on your Windows desktop go to the above link and when the Callista logon window opens close it to go back to the previous page, which will be blank, and from the "file" menu choose "send" then "shortcut to desktop". When you double click the shortcut it will launch the Callista logon window.

helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
I can't find the course that I am looking for in ADMF3000 / 1200
It is vital that you check your sessions details when you first go into forms like ADMF 3000 (Admissions) or ADMF 1200 (Admission Enquiries). If you forget to set the session details, or set them incorrectly, you will not find the course that you are looking for in the list of values. For example you will not find a non-award degree if the session details are set for domestic coursework.
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
I'm having trouble printing reports
When you run a report you wil also need to set the Person Preferences in order to get a printout. You only need to do this the first time you wish to print a report. This procedure is outlined on p.53 of the Basic Navigation & Inquiry training manual.
In any report form click the Maintain Person Preferences (Tool) icon. Click on the List of Values (Down Arrow icon) and select the appropriate printer. Then enter your email address and save the changes.
If you do this and still have difficulty printing a report please contact the Helpdesk on x5000.
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Printing address labels for a class list
The easiest way to print address labels from a class list is to download the class list from UNESIS and then create the labels using a mail merge in Microsoft Word. Steps in this process are:
(1)Run your class list and download it to your desktop as a .csv file
(2)Open a new MS Word document and select <Tools>, <Letters and Mailings>, <Mail Merge>
(3)Follow the steps in the mail merge wizard to create and print address labels based on your downloaded class list.
(4)If you use Avery Code DL33 Labels you can download a label template from the UNESIS homepage (available Mon 18/10). Note that you may need to edit the Address Block in this template to ensure that the fields (first name, surname, address etc) match the fields in your downloaded class list.
You can also use this mail merge approach to print addresses directly on envelopes, or to create address blocks in letters to send out in clear-faced envelopes.
An alternative option is to save your downloaded class list file as a .txt document, import it into a Person ID group via Callista form IDGF1100, and then run the report in IDGR2100 and print.
Contact the Helpdesk (x5000) for assistance with address labels.
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
I looked up an address for one of our students and the system didn't have one. How many more students will have the same problem?
It could be that the student did not have address details recorded in Banner. Or it may be one of a small number of student records that didn't transfer correctly from Banner to Callista through the data migration process.
The UNESIS team is currently working through and rectifying these data errors. If you come across any student records that appear to be incorrect or incomplete (eg. missing personal or unit details) please email the details to sdu@pobox.une.edu.au (note that if an individual record shows an 'encumbrance' lamp then it is likely that we already know of the error).
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Where can I access an academic transcript for a student?
The report to run an academic transcript is in the final stages of testing, and will be available to users by mid-October.
In the meantime you can view student course and unit history via form INQF1A00. You can also run and print an academic history report from this form.
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
The system is slow, or freezes or logs me out periodically. Why?
These problems could be caused by a number of factors including ad hoc server or system errors.
Please let the Helpdesk know if and when you encounter these problems so that we can investigate. We need this information to allow us to finetune the system during these early transition stages.
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Can I run a list of students by degree/award?
A report to run a list of students by degree/award in currently being developed, and will be available to users by the end of October.
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Where can I find supervisor details for post-graduate students?
Supervisor details for post-graduate students can be viewed in form RESF3250.
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
I can't record receipt and dispatch of assignments in Callista.
This will form part of the Flexible Delivery System module which will be linked with Callista. This module is currently being developed by the UNESIS team in collaboration with the Teaching and Learning Centre (TLC).
In the meantime staff who use this functionality can request access to Banner to record assignment receipt and dispatch. Email sdu@pobox.une.edu.au.
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Class lists do not show the number of students who have withdrawn. Also, there are no email and phone numbers available on class lists.
You can see the number of enrolled and withdrawn students in a class list by clicking the 'Summary List' button on form INQF12E0.
Email and phone numbers are not available on class lists in Callista, nor were they in Banner. Contact details for individual students can be viewed using the inquiry form INQF1A00.
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
I am having trouble searching for students on the Inquiry Form when I don't know their student ID no.
A handy tip when searching for student records using INQF1A00 is to use the wildcard (%). This is particularly important in the Given Name field which contains first and middle names. For example, a query on 'Elizabeth Jones' would not find a record for 'Elizabeth Mary Jones', whereas a query on 'Elizabeth% Jones' would.
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
We need a list of screen codes ie. old Banner ZSRINT, ZSREPRT
Almost every form that you will need to access in Callista can be reached via a button from the main form INQF1A00.
You can also use the 'Alpha List' button on the main menu to view an alphabetical list of all Callista forms that you have access to as part of your role. You can add commonly used forms to your 'Favourites', or click the 'History' button to see a list of recently visited forms.
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Are Residential School log on sheets available?
Residential school log on sheets can't be generated from Callista. However one option is the run a class list report, download is to your PC as a .csv file, delete the non-required columns and add additional columns to create a sign-on sheet for that unit.
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Can I run a geographical unit list from Callista?
No, but you can download a class list as a .csv document and then sort by postcode.
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
To Print an Academic Report requires Acrobat 6.0.1 or higher
To print an Academic Report in Callista you need to have Acrobat version 6.0.1 or later on your computer, it will not print with earlier versions. This applies to both Macs and Windows.
You can get up to date versions of Acrobat Reader from:
http://ezproxy.une.edu.au/login?url=http://www.une.edu.au/UNEonly/software/

helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
After clicking the link on the UNESIS page the page remained a blank white
After clicking the link on the UNESIS page the page remained a blank white.
The new pop up blocker which is a feature of Windows XP SP2 can cause this.
Solution: A thin pale yellow bar appears just below the toolbars in Internet Explorer and a pop dialogue box may appear. Click the yellow bar and select "allow pop ups for domain UNE.EDU.AU"
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
Can I produce a student Academic History report for a single course attempt?
If you run an Academic Report from the Person Inquiry form (INQF1A00), this will produce a full record of the student’s academic history at UNE (ie. all course attempts).
If you want to view the academic details for a student for a particular course attempt, click on the <D> icon next to the relevant course in the Student Course Attempt Block. This will take you to the Student Course Attempt form (INQF1200). Click the Academic Report button on this form for academic details relating to this course attempt only.
helpdesk@une.edu.au
[Append to This Answer]
(Answer) (Category) UNE Callista Online - FAQ : (Category) UNESIS - U.N.E. Student Information System :
I am a school administrative assistant and often need to view student academic notes, advanced standing details etc. Where can I find these in Callista?
You do not require access to the main enrolment form ENRF3000 to be able to view these details. You can view academic notes direct from the form ENRF3080. Advanced standing details can be accessed via a button on the Student Course Attempt form (INQF1200), which is reached from the Person Inquiry Form INQF1A00.
helpdesk@une.edu.au
[Append to This Answer]
This document is: http://faq.une.edu.au/fom.pl?file=1
[Search] [Appearance] [Show Top Category Only]
This is a Faq-O-Matic 2.721.
Administered by Student Systems Team